Over 4 million Australians are members of Credit Unions and mutual building societies. We meet the same regulatory standards as banks and are prudent and strong financial service providers.
The difference between Credit Unions and the banks is our guarantee to serve our Members first. We have worked closely with the Customer Owned Banking Association (the governing body of Australian Credit Unions and building societies) to develop the Customer Owned Banking Code of Practice.
What is the Customer Owned Banking Code of Practice?
The Code is an important public statement of the value we place on improving the financial well-being of our members and the education of the community. It reinforces our commitment to:
- the benefits of mutuality
- community involvement
- fairer fees
- customer or member service
How does it affect you?
The Customer Owned Banking Code of Practice is how we deliver on our guarantee to serve our members first. Our 10 key promises to you outline how we do this.
Our 10 key promises to you
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