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What happens to my application?

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We will acknowledge receipt of your application at which time we will advise you of our initial assessment and, if necessary, seek other information from you for the purpose of fully assessing your application. We may also need to gather information from a third party, such as a credit reporting agency, to enable us to fully assess your application.

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Upon receiving all the relevant information, your application will be fully assessed and you will receive a phone call or email to let you know if your loan has been approved, subject to any conditions. At that time we will also discuss the next steps involved in progressing your loan application.

Please note the following regarding the information you provide

In submitting your application you agree, in making an application for credit to us, that, in assessing the application we may seek and obtain personal information about you from a credit reporting agency or other financial institution or any other party necessary to assess your application and may give personal information about you to another financial institution.

You also agree that we may hold and use personal information about you, which may at any time be provided to us in connection with a facility for which you make application to us, for the purposes (as relevant) of:

  • considering any other application you may make to us;
  • complying with legislative and regulatory requirements;
  • performing administrative functions, including accounting, risk management, record keeping, archiving, systems development, credit scoring and staff training;
  • managing our rights and obligations in relation to external payment systems;
  • conducting market or customer satisfaction research;
  • developing, establishing and administering alliances and other arrangements (including rewards programs) with other organisations in relation to the promotion, administration and use of our respective products and services;
  • developing and identifying products and services that may interest you; and
  • (unless you ask us not to) providing you with information about other products and services.

Learn more information on our Privacy Committments

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