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Select Encompass Credit Union
Click here to view all Select Encompass Branches
1300 13 14 20 or contact your local branch direct
Email us info@secul.com.au
Enquire online Use our online enquiry form
02 9245 1144
(24 hour service)
1300 13 14 20 (then press 1)
Mail us
PO Box 881, Haymarket, NSW 1240
Report lost or stolen card
1800 125 440 (Toll free National)
+1 303 967 1090 (International) or call the VISA International Hotline specific to the country you are in.
Social Media
Facebook Likes us at Select Encompass
Instagram Follow Select Encompass
YouTube Subscribe to Select Encompass Credit Union
Business Development
Pauline Henderson 0410 626 053
* Relationship Manager & Lending Specialist phenderson@secul.com.au
Michael Nakone 0408 419 083
* Mobile Lender mnakone@secul.com.au
Business Numbers
BSB Number 611 - 000
ABN 43 087 650 011
AFSL / Australian Credit Licence Number 238 426
  Send us a compliment:

Happy with the service? Please give us your feedback. We like to pass on Member Compliments to our staff.

Please contact us using your preferred contact method from the options listed at the top of this page. We welcome your comments.

  Suggestions for improvement:

We want to get it right, and you can help us with your feedback. The ability to have 'your say' is an important part of the Credit Union difference. We welcome your comments and suggestions.

Please contact use using your preferred method listed from the contact options listed at the top of the page. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service.

  Make a complaint:

Our aim is to provide a quality service and to meet your needs. Where you feel there is room for improvement or you have a concern or an issue that needs to be addressed, please let us know. We welcome the opportunity to resolve your concerns.

1. Making a Complaint

Select Encompass may have are addressed promptly and also come to the attention of management. In most instances, complaints can be settled to your satisfaction if you simply make us aware of your concerns. Details of how to contact us are above. If the staff member is unable to handle the matter they will refer your problem to the appropriate person. The majority of cases are resolved to member's satisfaction at this stage.

2. How To Use Our Dispute Resolution Procedure

If after following all avenues in step 1, your complaint has not been satisfactorily resolved you may wish to take the matter further. If so, please read our Dispute Resolution Guide

3. Financial Ombudsman Service

If however, in spite of our best efforts, you are still not satisfied, you have access to the Financial Ombudsman Service (FOS). The FOS is a free and independent dispute resolution service for credit unions and their affiliates operating in Australia. The FOS is able to investigate disputes and make decisions that are binding on the Credit Union. The FOS can be contacted at http://www.fos.org.au. Please use our online general enquiry form to provide us with details of your complaint. Alternatively, please contact using one of the other options listed at the top of this page.

We welcome the opportunity to discuss your concerns with you.