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Select Encompass Credit Union
Click here to view all Select Encompass Branches
1300 13 14 20 or contact your local branch direct
Overseas contact number +61 2 9245 1040
Email us info@secul.com.au
Enquire online Use our online enquiry form
02 9245 1144
(24 hour service)
1300 13 14 20 (then press 1)
Mail us
PO Box 881, Haymarket, NSW 1240
Report lost or stolen card
1800 125 440 (Toll free National)
+1 303 967 1090 (International) or call the VISA International Hotline specific to the country you are in.
Social Media
Facebook Likes us at Select Encompass
Instagram Follow Select Encompass
YouTube Subscribe to Select Encompass Credit Union
Business Development
Pauline Henderson 0410 626 053
* Relationship Manager & Lending Specialist phenderson@secul.com.au
Michael Nakone 0408 419 083
* Mobile Lender mnakone@secul.com.au
Business Numbers
BSB Number 611 - 000
ABN 43 087 650 011
AFSL / Australian Credit Licence Number 238 426
  Send us a compliment:

Happy with the service? Please give us your feedback. We like to pass on Member Compliments to our staff.

Please contact us using your preferred contact method from the options listed at the top of this page. We welcome your comments.

  Suggestions for improvement:
We want to get it right, and you can help us with your feedback. The ability to have 'your say' is an important part of the Credit Union difference. We welcome your comments and suggestions.
Use our online general enquiry form to provide us with your suggestions. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service.
  Make a complaint:

Where you feel there is a concern or a complaint that needs to be addressed - please let us know.

1. Making a Complaint

The Credit Union has developed an internal process to ensure that any concerns you may have about your Credit Union are addressed promptly and come to the attention of management. 

In most instances your concerns or complaints can be settled to your satisfaction by simply making us aware of them. You can contact us in writing or by sending us an email to info@secul.com.au.

2. How To Use Our Dispute Resolution Procedure

If after following all avenues in step 1, your complaint has not been satisfactorily resolved, you may wish to take the matter further. If so, please read our Dispute Resolution Guide

3. Financial Ombudsman Service

If however, in spite of our best efforts, you are still not satisfied, you have access to the Financial Ombudsman Service (FOS). FOS is a free and independent dispute resolution service for certain Credit Unions and their affiliates operating in Australia. FOS is able to investigate disputes and make decisions that are binding on the Credit Union. FOS can be contacted at www.fos.org.au.

Please use our online general enquiry form to provide us with details of your complaint. Alternatively, please contact us using one of the other options listed at the top of this page.
We welcome the opportunity to discuss your concerns with you, and to resolve them.