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October Public Holiday

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Select Encompass Credit Union will be closed from Saturday 30th September 2017 - Monday 2nd October 2017 for the Labour Day Public Holiday.

All Select Encompass offices will re-open on 3rd October 2017.

During this time you can still access your money via rediATMs or NAB ATMs. You can also check your account balance or make transfers using Select Encompass Internet/Mobile Banking, redi2PAY app or our Phone Banking service by calling 1300 13 14 20.


Select Encompass Mobile App 3.1 changes

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The Tap & Pay feature within our Mobile App is being discontinued on the 28th September 2017 and replaced by Android Pay and Samsung Pay. When our banking app was launched, the technology behind this feature was market leading, and while it continues to provide a secure method for contactless payments via an Android phone, newer technology now exists in the form of Android Pay and Samsung Pay.

Our banking app will continue to offer all the other functionality you know and love, including changing your PIN, reporting a lost or stolen card and letting us know when you’re travelling overseas.

We have made both Android Pay and Samsung Pay easily available for you within the app, so you can choose the solution that works for you and your phone.

For more information visit our Mobile App Frequently Asked Questions (FAQs) section, call us on 1300 13 14 20 or email


ARA Rail Freight Conference

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Select Encompass Credit Union were exhibitors at the inaugural ARA Freight Conference held in Sydney on August 17th and 18th.

Over 160 people attended the conference to listen to the expert speakers from the Rail Industry, among the keynote speakers were the Hon. Anthony Albanese, Minster for blur blur blur.

Select Encompass Credit Union were started by the employees in the Rail and Transport Industry in 1953 designed to help each other with savings and loans, today we are still about people helping people.

It was a great event and it gave us the opportunity to meet our existing members and create new friends, until the next one.



Select Encompass Member Survey Results

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Thank you to all members that participated in the member survey completed in May. The board, management and staff of Select Encompass try very hard to provide our members with the best financial products and service available. To ensure that we are on the right track, the member survey allows members to have their say and we are pleased to report that 2,216 members responded.

The overall results were pleasing with almost nine in ten members satisfied with the way Select Encompass is performing. Although only approximately half of the members surveyed had visited a branch in the past 3 months, 96% were satisfied with their in-branch experience. The reduction in branch activity appears to be attributed to the increased use of our free internet banking facility (91% of respondents use it), as well as the free mobile phone app which allow members to perform banking transactions on the go 24/7. 

Although still relatively new, the Kick Start Saver children’s high interest savings account also proved popular with 27% of respondents already aware of this account, and a further 19% intending to tell their children or grandchildren about it. 

Members were less knowledgeable about Select Encompass’ recent involvement in setting up a charitable foundation called the Australian Mutuals Foundation.  However, 64% of members believe that it is important that Select Encompass supported important charitable causes. 

Although the majority of the results were positive, Select Encompass knows that there is always work to be done. We look forward to continuing to work towards improving the products, services and member experiences across the organisation to maintain a vision of being our members first choice for the provision of financial services.


Australasian Rail Industry Awards

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The Australasian Rail Industry Awards aim to recognise the outstanding individual and company achievements in the rail industry. Select Encompass are proud to be a part of the transport family aswell as a member of the ARA (Australasian Rail Association). This is the third year we are sponsoring the event. Proceeds from the Australasian Rail Industry Awards go towards the TrackSAFE Foundation, a registered Harm Prevention Charity established by the industry to reduce near collisions, injuries and fatalities on the rail network resulting from suicide and reckless behaviour.

An Australasian Rail Industry Award nomination goes a long way. What better way to:

  • Thank an employee for their commitment and dedication to your company?
  • Show someone you acknowledge their achievements?
  • Promote a company for its leadership in innovation?
  • Have a product or service recognised nationally by industry leaders?



The outstanding achievers awards have been announced during the Gala Dinner. The award categories and winners are as follows: 

  • Career Achievement Award - Ben Lombardo, Speno Rail Maintenance
  • Customer Service Award - Metro Trains Melbourne
  • Employee Engagement Award - NSW TrainLink
  • Frank Franklyn Young Rail Specialist Award (RTAA) - James Donovan, Metro Trains Melbourne
  • Freight Rail Excellence Award - KiwiRail 
  • Innovation and Technology Award - Sydney Trains 
  • Permanent Way Institution Young Achiever Award (PWI) - Rebecca Coffey, Lycopodium
  • Safety Award - Australian Rail Track Corporation
  • Systems Engineering Award (IRSE) - Zdenka Wright, Metro Trains Melbourne
  • TrackSAFE Award - NSW TrainLink 
  • Workforce Diversity Award - Brookfield Rail 
  • Young Rail Professional Award (RTSA) - Gordon Baulch, Metro Trains Melbourne 

Australasian Railway Association (ARA) Chief Executive Officer, Danny Broad congratulated all of the winners for their outstanding achievements and contributions to the rail industry. 



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