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Security

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Select Encompass will never ask for your NetCode / Personal Access Code or account details to be disclosed via a link within an email message. If you receive an email of this nature, please disregard it and contact us immediately.

Contact Us

Please forward a copy of the email to us. We take the protection and security of your information, transaction data and privacy seriously.

Our Commitment to Your Security and Privacy

We have employed a wide range of security measures to help protect your personal information and transactions. These measures include data encryption, firewalls, automatic timeouts and SMS. Therefore, when you do your banking online with us, you can be assured that your banking is safeguarded and protected.

Our Guarantee to You

Furthermore, in the unlikely event that an unauthorised transaction does occur on your account, we guarantee that you will not be liable for any unauthorised transaction carried out (provided you meet your obligations under our Conditions of UseePayments Code (external website) and you haven't contributed to the loss).

It's all part of our commitment to you, our members.

Your Security, We Can All Play a Part!

At Select Encompass, we take the protection of your information and transaction data very seriously. But online security is a partnership between us (as the provider of online services to you) and you (the user of these services). As such, it's important that you do two things:

1) Keep Informed

Technology cannot automatically protect you against all fraud and security risks. A range of email and other online frauds have been attempted over the last few years; these scams will continue and you should be aware of them.

Things you can do to keep informed:

2) Improve Your Online Security

Equally, technological protection cannot protect you if you are careless with your personal information. You need to play your part in protecting your information responsibly and in accordance with our terms and conditions.

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  • Thank you so much for all your help along the way

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    You were vital to keeping everything running as smoothly as it did. I sincerely appreciate t

  • I have not experienced such excellent service when borrowing money

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    I really have to thank you for the work you have done today.

    I have not experienced such

  • Thank you for all your hard work

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    Thank you for all your hard work and the efficiency you have shown in getting approvals so f

  • Thank you again

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    Just want to take this time to thank you for your assistance with my paying off my home loan

  • Really great to be treated like a person

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    Once again thank you for all your help. It really great to be treated like a person. ‒ Di

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    All of your information is very helpful and it's been a joy dealing with you. ‒ Karen

  • Pleasant Experience

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    Each time we have had contact with any of the staff at Select Encompass Credit Union it ha

  • Most unexpected thrill to win

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    I can't believe that I have been with the credit union so long and I plan to be with you

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    Steve and I would like to say thank you for your help on our loan. You made the process extr

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    Nice to know a bank cares! ‒ Liz

     

  • I just love the personalised service!

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    This is why I've stayed with a credit union just love the personalised service :) Thanks

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    I have been banking with the credit union for 15 years now and your services have grown with

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    I wish to highly commend staff at the Gymea Branch for extremely pleasant and professional s

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    Thanks for your help through the process. Big tick for Select Encompass for being an easy-