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System outage due to upgrade 20/11/17

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System outage due to upgrade 20/11/17

We wish to advise that due to a system upgrade on Monday the 20/11/17, all Select Encompass services will be unavailable between 10pm and 2am. This includes Internet banking, phone banking, the mobile app and ATM’s. Any payroll credit that is usually processed during this time may also be delayed until the following day. We apologise for any inconvenience

 
 

A proposal to change the Credit Union’s name

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A proposal to change the Credit Union’s name

 

This information booklet has been created for all Select Encompass Credit Union members, to help you understand the proposal for a name change to  ‘Endeavour Mutual Bank Ltd’.

We know that you will have questions and I hope that the information provided will answer them. If not, feel free to call us on 1300 13 14 20.

As a member of Select Encompass the decision whether or not to become a mutual bank is in your hands.

The Credit Union has always been a mutual that is owned by its members, and that will not change. We will continue to exist for the benefit of members and will remain member-owned. This proposal will give members the best of both worlds, mutually owned though renamed and known as a bank.

If the change were to be successful, banking details such as member number’s, the BSB Number and any account numbers will not change.

 

Members will have the opportunity to vote for the name change on Wednesday 13 December 2017 at the Annual General Meeting. For more information on the Annual General Meeting and to obtain a proxy form click here.

Click on the proposal booklet for more information:

 
 
 

The End of ATM Fees!

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Select Encompass is pleased to announce that from the 1st of November 2017, members will no longer be charged ATM withdrawal fees. 

All members are now encouraged to use any ATM that does not direct charge*

However, the use of cash is rapidly declining and the number of ATM withdrawals has reduced by about 40% since 2009.

More and more members are using free payment services such as payWave, and an increasing number have downloaded the smartphone Digital Wallet apps:

Apple Pay, Android Pay and Samsung Pay.

Women using ATM

* Some independent ATMs may still apply a direct charge for withdrawals.

   

ARA Rail Freight Conference

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Select Encompass Credit Union were exhibitors at the inaugural ARA Freight Conference held in Sydney on August 17th and 18th.

Over 160 people attended the conference to listen to the expert speakers from the Rail Industry, among the keynote speakers were the Hon. Anthony Albanese, Minster for blur blur blur.

Select Encompass Credit Union were started by the employees in the Rail and Transport Industry in 1953 designed to help each other with savings and loans, today we are still about people helping people.

It was a great event and it gave us the opportunity to meet our existing members and create new friends, until the next one.

 

 

Select Encompass Member Survey Results

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Thank you to all members that participated in the member survey completed in May. The board, management and staff of Select Encompass try very hard to provide our members with the best financial products and service available. To ensure that we are on the right track, the member survey allows members to have their say and we are pleased to report that 2,216 members responded.

The overall results were pleasing with almost nine in ten members satisfied with the way Select Encompass is performing. Although only approximately half of the members surveyed had visited a branch in the past 3 months, 96% were satisfied with their in-branch experience. The reduction in branch activity appears to be attributed to the increased use of our free internet banking facility (91% of respondents use it), as well as the free mobile phone app which allow members to perform banking transactions on the go 24/7. 

Although still relatively new, the Kick Start Saver children’s high interest savings account also proved popular with 27% of respondents already aware of this account, and a further 19% intending to tell their children or grandchildren about it. 

Members were less knowledgeable about Select Encompass’ recent involvement in setting up a charitable foundation called the Australian Mutuals Foundation.  However, 64% of members believe that it is important that Select Encompass supported important charitable causes. 

Although the majority of the results were positive, Select Encompass knows that there is always work to be done. We look forward to continuing to work towards improving the products, services and member experiences across the organisation to maintain a vision of being our members first choice for the provision of financial services.

 
   

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